Refund policy

PA TU ALMA YOGA | SOUND HEALING
Last Updated: October 25, 2025

Thank you for supporting Pa tu alma YOGA | SOUND HEALING. We take great care that every product and service reflects our values of mindfulness, integrity, and wellbeing.

This policy explains how we handle returns and refunds, for both physical and digital items purchased in our Shopify store.

1. RETURN ELIGIBILITY

We accept returns of physical products that are unused, unopened, and undamaged within 14 days of delivery.

For a return to be valid:

- The item must be in its original packaging.
- You must provide proof of purchase (order number or receipt).
- You must contact us before shipping your return.

Write to us at info@patualma.com with your order number and a brief explanation of the reason for the return. We will respond within 2 to 3 business days with the next steps.

2. NON-RETURNABLE ITEMS

Due to the nature of our business, the following items cannot be returned or refunded:

- Used or opened items.
- Digital content such as downloadable meditations, videos, or sound healing recordings.
- Live or pre-recorded yoga and sound healing classes once delivered or completed.
- Gift cards or promotional items.

3. RETURN SHIPPING COSTS

The customer is responsible for shipping costs when returning an item, unless the product arrived damaged or incorrect. We recommend using a trackable shipping service for safe delivery. We are not responsible for items lost or damaged during return shipping.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving it at info@patualma.com. Include your order number and clear photos of the issue. We will offer you one of the following options:

- A replacement product,
- Store credit, or
- A full refund (including shipping cost, if applicable).

5. REFUND PROCESS

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5 to 10 business days (depending on your bank or payment provider).

Original shipping costs are non-refundable, unless the return is due to our error.

If you haven't received your refund after 10 business days, first contact your bank. If the issue persists, write to us at info@patualma.com and we will help you.

6. CANCELLATION OF CLASSES AND SERVICES

- You may cancel a class or private session with at least 24 hours' notice before the scheduled time to reschedule it or receive credit.
- Sessions missed or canceled with less than 24 hours' notice are non-refundable.
- If we cancel a class for technical or personal reasons, you will receive a replacement session or store credit at no additional cost.

7. CONTACT INFORMATION

For assistance with returns and refunds, contact us:

Email: info@patualma.com
Location: California, United States