Shipping policy

PA TU ALMA YOGA | SOUND HEALING
Last Updated: October 25, 2025

We love bringing our yoga and sound healing products directly to your home. This Shipping Policy explains how we handle processing, delivery, and international orders.

1. ORDER PROCESSING

All orders are processed through Shopify and prepared within 1 to 3 business days (Monday to Friday, excluding holidays).

Once your order has shipped, you will receive a confirmation email with tracking information. Orders cannot be modified once processing has begun, so please review your information carefully at checkout.

2. SHIPPING ZONES

We ship from California, USA to both domestic and select international destinations.

3. DOMESTIC SHIPPING (USA)

- Standard shipping: 3 to 7 business days after processing.
- Express shipping: 1 to 3 business days after processing (if available).
- Delivery times may vary during high-demand seasons, holidays, or carrier delays.

4. INTERNATIONAL SHIPPING

We currently ship to select international countries.

- Delivery generally takes between 7 and 21 business days, depending on customs and location.
- The customer is responsible for any customs duties, import taxes, or local charges levied by their country.
- We cannot predict or control these charges.

5. TRACKING AND DELIVERY ISSUES

Once your order has shipped, you will receive tracking updates by email.

If your tracking number shows "delivered" but you did not receive your package:

- Contact the shipping carrier directly.
- Check with your neighbors or local post office before contacting us.

We are not responsible for packages lost or stolen after the carrier confirms delivery.

6. SHIPPING COSTS

Shipping costs are calculated at checkout based on destination and package weight. Shipping costs are non-refundable, except in cases where we made an error with your order.

7. DELAYS AND FORCE MAJEURE

We do everything possible to ship on time, but Pa tu alma YOGA | SOUND HEALING is not responsible for delays caused by:

- Weather conditions,
- Customs processes,
- Carrier delays, or
- Events beyond our control (for example, natural disasters, strikes, pandemics).

8. CONTACT INFORMATION

For questions or assistance with your shipment, contact us:

Email: info@patualma.com
Location: California, United States